Shipping Policy

Last Updated: August 2026

Thank you for shopping with us. We are committed to processing and delivering your order as quickly and efficiently as possible.

Order Processing

Orders are typically processed within 1–2 business days after your order is placed.

Business days are Monday through Friday, excluding weekends and recognized holidays.

Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information when available.

Shipping Time

After your order has been processed, estimated shipping time is:

7–10 business days

Please note that the 7–10 business day shipping timeframe begins after the 1–2 business day processing period.

For example, an order may take approximately 8–12 business days total from the date the order is placed to delivery.

Shipping times are estimates and are not guaranteed. Delivery may occasionally be affected by carrier delays, severe weather, holidays, customs delays, incorrect addresses, or other circumstances outside of our control.

Tracking Your Order

Once your order ships, tracking information will be sent to the email address provided during checkout when tracking is available.

Please allow up to 48 hours for tracking information to update after receiving your shipping confirmation.

Incorrect Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error in your shipping address, please contact us as soon as possible. We cannot guarantee that an address can be changed after an order has entered processing or has been shipped.

We are not responsible for orders delivered to an incorrect address provided by the customer.

Lost or Delayed Packages

If your tracking information shows that your package is delayed, please allow additional time for the shipping carrier to complete delivery.

If your package appears to be lost or has not arrived within a reasonable period after the estimated delivery timeframe, please contact us so we can review the shipment.

Packages Marked Delivered

If tracking shows that your package has been delivered but you cannot locate it, please:

• Check around your property and any secure delivery locations.
• Ask household members or neighbors whether they accepted the package.
• Contact the shipping carrier for additional delivery information.

If you are still unable to locate your package, please contact us for assistance.

Multiple Shipments

In some cases, items from the same order may be shipped separately. If this occurs, you may receive more than one package and separate tracking information.

Holidays and High-Volume Periods

Processing and shipping may take longer during holidays, promotional events, severe weather, or other high-volume periods. We appreciate your patience if a carrier delay occurs.

Contact Us

If you have questions about your order or shipping status, please contact us through the contact information provided on our website. Or you can email us at support@vacuvelle.com

By placing an order through our store, you acknowledge and agree to the processing and shipping timeframes described in this Shipping Policy.